Question 1

Is video surveillance on my site GDPR-compliant?

Accepted Answer

Yes – provided purpose, notice duties, retention and access rights are properly documented. We deliver a prepared GDPR documentation, signage and support for the records of processing. Recording is strictly limited to the agreed site – no filming of public areas without necessity.

Question 2

How long are recordings stored?

Accepted Answer

By default 72 hours, or based on an individual risk assessment. Longer retention is possible when the purpose justifies it (e.g. incident investigation). Storage is encrypted on servers in Germany.

Question 3

Who has access to the footage?

Accepted Answer

Only the trained operators of the connected alarm response centre and named people on your side. Every access is logged and traceable – audit reports are available monthly on request.

Question 4

How long does it take to set up a tower?

Accepted Answer

A mobile tower is typically operational within 60 to 120 minutes – including camera calibration and monitoring test. The trailer just needs an accessible parking spot.

Question 5

Do I need mains power or internet?

Accepted Answer

No. Our towers are solar-autonomous with battery reserves for several days without sun. Connectivity runs through redundant mobile routing (dual SIM, automatic carrier failover). For very dark sites a hybrid module can be added.

Question 6

Which cameras do you use?

Accepted Answer

Depending on the site we choose PTZ cameras (pan/tilt/zoom), thermal modules (night vision without visible light), wide-angle optics and fixed domes. Selection follows the risk analysis – you only pay for what's actually needed.

Question 7

What happens if the tower is attacked or moved?

Accepted Answer

Motion sensor and GPS tracking trigger an immediate alarm in the monitoring centre. Towers are anti-vandal hardened, the trailer is lockable – any tampering is fully documented.

Question 8

What exactly happens when an alarm fires?

Accepted Answer

1. AI pre-filter classifies the motion (person / vehicle / object). 2. A trained operator at the alarm response centre verifies the live image. 3. Live voice intervention via the tower loudspeaker. 4. If needed: escalation to guard service, police or key holders per plan. 5. Full incident log with video clip is provided to you.

Question 9

How fast does the centre react?

Accepted Answer

Verification starts within seconds of the alarm. Live voice intervention typically happens in under a minute. 91 % of verified incidents end the moment the operator becomes audible – before any damage occurs.

Question 10

Does ProTec run its own monitoring centre?

Accepted Answer

24/7 monitoring runs through a certified alarm response centre under DIN standards. Planning, configuration, escalation rules and reporting stay with ProTec – you have one contact for the entire chain.

Question 11

Who decides on police escalation?

Accepted Answer

We define the escalation chain together with you during planning. The operator acts strictly according to that plan – you retain authority over when and how to escalate.

Question 12

What is the lead time to activation?

Accepted Answer

Site visit or mapping within a few working days of your request. Delivery and setup depend on availability – in most cases the tower is operational within 1–2 weeks. For urgent cases call us directly.

Question 13

Is there a minimum contract length?

Accepted Answer

We offer flexible terms from a few weeks (e.g. event coverage) up to multi-year contracts for industrial perimeters. Fixed prices instead of hourly billing – no hidden costs.

Question 14

How do I get a quote?

Accepted Answer

Describe site, area, period and risks briefly via the contact form or by phone. We respond within 24 hours with initial recommendations and, if needed, an on-site appointment. The quote is non-binding.

Question 15

How do I book a meeting?

Accepted Answer

Via the contact form (topic "Consultation"), email kontakt@protec-solutions.de or phone +49 30 548 860 68. We adapt to your calendar – phone, video call or on site.

Answers on video surveillance, monitoring & process.

Legal & privacy

Hardware, setup, operation

What happens on alarm

Lead time, duration, quote